Refund & Cancellation Policy

We want you to be satisfied with our HVAC services. This policy explains cancellations, refunds and warranty remedies.

Appointments

You may cancel or reschedule at least 24 hours in advance without charge. Missed appointments or late cancellations may incur a reasonable fee to cover dispatch costs.

Diagnostics

Diagnostic fees cover technician time and expertise and are generally non-refundable once diagnostics are performed.

Repairs, Parts & Special Orders

Approved repairs are considered final once parts are installed. Special-order parts or equipment may require a deposit and may be non-cancellable after order placement.

Prepaid Services

If you prepay and cancel before dispatch, we will refund to your original payment method, less any applicable processing fees charged by the processor (Stripe).

Warranty Remedies

If workmanship issues arise within the stated warranty period, we will repair or replace the covered work. Refunds are not typical once work is completed; our remedy is repair or replacement consistent with industry practice.

How to Request a Review

Email service@debairsolutions.com or call +1 310-698-2794 with your name, service address, appointment date and invoice number. We aim to respond within 2 business days.

Effective date: January 1, 2026